Privacy Policy

Introduction

Split LLC ("Split," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you use our payment processing, merchant funding, onboarding, and account management services, including our websites, merchant portal, admin-facing tools, and any connected applications where Split deploys Plaid Link (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Apply for merchant funding
• Process payment transactions
• Contact our customer support
• Subscribe to our marketing communications

This information may include: name, business name, email address, phone number, business address, tax identification number, bank account information, credit card processing history, and financial statements.

Connected Account Data Through Plaid

If you choose to connect a financial account through Plaid Link, we and our service providers may receive account and routing details, account ownership information, account balance information, and limited transaction or account verification data that Plaid makes available for the connection you authorize. We use that information only for legitimate business purposes tied to the Services, such as verifying account ownership, supporting underwriting and servicing decisions, reducing fraud, and managing account-related support.

We do not collect your online banking credentials directly. Your connection to your financial institution is handled through Plaid and your financial institution's own authentication flow.

Transaction Data

When you use our payment processing services, we collect information about your transactions, including transaction amounts, dates, merchant information, and payment methods used.

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate our Services, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Processing payments, evaluating funding applications, and managing your account
• To Improve Services: Analyzing usage patterns and enhancing user experience
• To Communicate: Sending service updates, transaction confirmations, and marketing materials (with your consent)
• To Ensure Security: Detecting and preventing fraud, unauthorized access, and other illegal activities
• To Comply with Legal Obligations: Meeting regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) regulations
• To Verify Financial Accounts: Using Plaid-linked account information to confirm account ownership, account details, and related eligibility or servicing requirements

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processors, data analytics, customer support)
• Financial Institutions: Banks and payment networks necessary to process transactions and provide funding
• Plaid and Similar Verification Providers: Vendors that help us verify financial accounts, confirm account ownership, and support fraud controls
• Business Partners: Partners who help us deliver our services, subject to confidentiality agreements
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication measures, including multi-factor authentication where required
• Compliance with PCI DSS standards for payment card data

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at hello@split-llc.com.

If your request relates to financial account data connected through Plaid Link, please tell us which business account or application is involved so we can locate the right records and respond more quickly.

Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations. Transaction data and financial records are typically retained for at least seven years to meet regulatory requirements.

Financial account information obtained through Plaid Link is retained only for as long as needed for the purpose for which it was collected, to maintain the Services you request, to meet recordkeeping, dispute, fraud-prevention, tax, or legal obligations, and to enforce our agreements. When information is no longer needed, we delete it, anonymize it, or securely dispose of it in accordance with our internal retention and disposal procedures and applicable law.

You may request deletion of personal information by contacting hello@split-llc.com. We will review each request and honor it where required, subject to lawful retention obligations and legitimate business needs.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: